Rob has an immense knowledge about Strong Customer Authentication and is a lead product owner ay Lloyds Banking Group. Rob has an aptitude for aesthetics and understanding and that makes him stand out from the crowd. Rob made a difference to the business through his considerable knowledge in his field. He is responsible for building incident and threat readiness capability in order to protect the Group against loss of business, customer service, reputation and to maintain / develop a fully effective Incident Management framework and capability for the Group.